Welcome to LightStyle Lamps’ FAQ section. We’re here to illuminate all your questions about our premium lighting solutions, delivery services, and customer care. Whether you’re a homeowner, interior designer, or commercial contractor, you’ll find answers below to help light up your space with confidence.

Product Information

What types of lighting products do you specialise in?
We specialise in premium indoor lighting solutions including bathroom lighting (IP-rated fixtures, mirror lights, shaver lights), kitchen lighting (cabinet lights, plinth lights), ceiling lights (flush, pendant, LED), commercial downlights, and various lighting accessories. Our products combine functionality with contemporary design.
Are your bathroom lights suitable for wet areas?
Yes, our bathroom lighting range includes IP-rated fixtures specifically designed for different bathroom zones, from moisture-resistant mirror lights to fully waterproof ceiling lights suitable for shower areas.
Do you offer dimmable LED lighting options?
Many of our LED ceiling lights and downlights are dimmable. Please check individual product specifications or contact our team at [email protected] for specific dimming compatibility information.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I create an account to track my orders?
While we don’t currently offer customer accounts, all orders receive tracking numbers via email once dispatched, allowing you to monitor your delivery’s progress.
Do you offer trade discounts for commercial buyers?
We offer competitive pricing for bulk orders of commercial downlights and complete lighting solutions. Please email [email protected] with your requirements for a tailored quote.

Delivery Information

What are my delivery options?
We offer two reliable shipping methods:
Standard Express Shipping (£12.95): 10-15 day delivery via DHL/FedEx (tracked & insured)
Free Standard Shipping: 15-25 day delivery via EMS (for orders over £50, fully tracked)
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends) before dispatch. You’ll receive a confirmation email with tracking details once your kitchen lights, bathroom fixtures, or other products are on their way.
Do you ship to my country?
We deliver worldwide except certain Asian regions and remote locations. If you’re unsure about delivery to your area, please contact [email protected] before ordering.

Returns & Warranty

What is your returns policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all components (including downlight accessories or strip light parts). Please inspect your goods immediately upon receipt.
What if my pendant lights or other items arrive damaged?
While we take special care packaging fragile items like flush ceiling lights, if damage occurs please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange replacements promptly.
Are missing components covered?
Yes, if your downlight converters, kitchen cabinet lighting, or other products arrive with missing parts, we’ll send replacements at no extra cost. Contact us with your order details.

Professional Services

Do you offer lighting design advice?
While we don’t provide formal design services, our team can offer general guidance on combining spotlights, LED bathroom lights, and other fixtures for cohesive lighting schemes. Email us with your project details.
Can I schedule deliveries to coordinate with my installation timeline?
For commercial projects requiring phased deliveries of downlight bezels, covers, or complete lighting systems, please contact us before ordering to discuss scheduling options.

Still have questions? Our lighting specialists are ready to help illuminate any remaining queries. Contact us at [email protected] or call our York headquarters at +44 (0)1904 XXXXXX (Monday-Friday, 9am-5pm GMT).

LightStyle Lamps: Where brilliant lighting meets seamless service.