Privacy Policy

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At LightStyle Lamps (“we”, “us”, or “our”), operating from lightstylelamps.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium lighting solutions, including bathroom ceiling lights, commercial downlights, and kitchen lighting systems.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you place an order for products like LED bathroom lights or pendant lights.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal information when purchasing items such as downlight accessories or kitchen plinth lights.
• Transaction Details: Records of products purchased (e.g., bathroom mirror lights, spotlights), order history, and customer service communications.
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
• Commercial Client Information: For interior designers and contractors purchasing commercial downlight systems or bulk orders, we may collect business details and tax information.

2. How We Use Your Information

Your information helps us provide professional lighting solutions with secure transactions:

• Process orders for flush ceiling lights, strip light accessories, and other products
• Provide customer support for inquiries about shaver lights or kitchen cabinet lighting
• Improve our product offerings and website functionality
• Prevent fraud and enhance payment security for international transactions
• Send order confirmations and shipping notifications
• Comply with legal obligations related to commercial lighting sales

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Payment Processors: To complete transactions for LED ceiling lights or downlight converters through Visa, MasterCard, JCB, or PayPal.
• Shipping Providers: To deliver your bathroom lighting sets or spotlights worldwide (excluding certain Asian and remote regions).
• Legal Compliance: When required by law or to protect our rights and the safety of our commercial clients and homeowners.
• Service Providers: Trusted partners who assist with website operations, always under strict confidentiality agreements.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Based in York, UK, we implement robust measures to protect your information:

• All transactions are protected with 256-bit SSL encryption
• PCI DSS compliant payment processing – we never store full card details
• Secure servers with restricted access
• Regular security audits of our systems

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage customers to use strong passwords and protect their account information.

5. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access the personal data we hold about your lighting purchases
• Request correction of inaccurate information
• Request deletion of your data, subject to legal requirements
• Object to certain processing activities
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience when browsing our lighting collections:

• Essential Cookies: Necessary for secure checkout and account functions
• Analytics Cookies: Help us understand how customers navigate between bathroom lighting and kitchen lighting sections
• Preference Cookies: Remember your currency and regional settings

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (with some regional exceptions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email for customers with active orders for downlight bezels or other products.

LightStyle Lamps – Illuminating your spaces with premium lighting and privacy protection since 2005.