At LightStyle Lamps, we take pride in offering premium lighting solutions including our carefully curated collections of bathroom ceiling lights, commercial downlights, and kitchen lighting systems. While we strive for perfection in every product, we understand that sometimes returns or exchanges may be necessary.

Our Returns Promise

We offer a straightforward 15-day return policy from the date of delivery for most items in our range, including:

  • LED bathroom lights and shaver lights
  • Pendant lights and flush ceiling lights
  • Kitchen cabinet lighting and plinth lights
  • Commercial downlights and spotlights
  • Downlight accessories, bezels, and converters

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened packages of strip light accessories
  • Custom-configured commercial lighting systems
  • Products with removed safety seals (particularly for bathroom lighting installations)

Return Conditions

To be eligible for return or exchange:

  • Items must be unused, in original packaging with all tags attached
  • Original invoice or proof of purchase must be provided
  • Products must show no signs of installation attempts or physical damage

How to Initiate a Return or Exchange

  1. Contact our team within 15 days of delivery at [email protected] with your order number and details about the product you would like to return or exchange
  2. Receive authorization – We will respond within 2 business days with return instructions
  3. Package securely – Use the original packaging if possible, including all accessories and documentation
  4. Ship the item – Send to our York address using a trackable shipping service (return shipping costs are the customer’s responsibility unless the return is due to our error)

Return Shipping Information

For international returns (excluding Asia and certain remote areas):

  • We recommend using DHL or FedEx for traceability
  • Clearly mark the package as “Returned Goods” to avoid customs delays
  • Include the RMA number we provide on the exterior of the package

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days for credit card refunds, 1-2 days for PayPal
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (e.g., different finish on downlight bezels or size of bathroom mirror lights):

  1. Follow the standard return process
  2. Clearly state your desired replacement item in your initial email
  3. We will ship the replacement once the original item is received
  4. Price differences will be charged/refunded as applicable

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as kitchen lighting instead of bathroom ceiling lights):

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request – Order #[Your Order Number] Dear LightStyle Lamps Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: Product Name: [e.g., “Brushed Nickel LED Bathroom Ceiling Light”] SKU/Item Number: [if available] Quantity: Reason for Return: For exchanges, please send: [detailed description of replacement product] I confirm that the item(s) are unused and in original packaging. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Delivery Address]

Our Commitment to You

As specialists in premium lighting solutions since 2005, we stand behind every bathroom lighting system, commercial downlight, and kitchen plinth light we sell. Our returns policy reflects our dedication to your complete satisfaction with both our products and service.

For any questions about our returns policy or specific products like downlight covers or LED ceiling lights, please contact our York-based customer service team at [email protected] or +44 (0)1904 XXXXXX.