Shipping & Returns

At LightStyle Lamps, we’re committed to providing premium lighting solutions with exceptional service. Our shipping and returns policies are designed to give you complete confidence when purchasing our bathroom lighting, commercial downlights, and kitchen lighting systems.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt (excluding weekends and public holidays).

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding Asia and certain remote areas):

International Shipping Notes

• Customers are responsible for any customs duties or import taxes
• Delivery times may vary depending on local customs processing
• We cannot ship to Asia or certain remote regions

Returns & Exchanges

We offer a straightforward 15-day return policy from the date of delivery for most items in our premium lighting range.

Eligible for Return

Our flexible returns policy covers most products including:

• LED bathroom lights and shaver lights
• Pendant lights and flush ceiling lights
• Kitchen cabinet lighting and plinth lights
• Commercial downlights and spotlights
• Downlight accessories, bezels, and converters

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened packages of strip light accessories
• Custom-configured commercial lighting systems
• Products with removed safety seals (particularly bathroom lighting installations)

Return Conditions

To be eligible for return or exchange:

• Items must be unused and in original packaging with all tags attached
• Original invoice or proof of purchase must be provided
• Products must show no signs of installation attempts or physical damage

How to Initiate a Return

1. Contact our team within 15 days of delivery at [email protected] with your order number and product details
2. Receive authorization – We’ll respond within 2 business days with return instructions
3. Package securely – Use the original packaging including all accessories and documentation
4. Ship the item – Send to our York address using a trackable shipping service (return shipping costs are the customer’s responsibility unless the return is due to our error)

Refund Process

Once your return is received and inspected (typically within 5 business days):

• Refund method: Processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing time: 3-5 business days for credit card refunds, 1-2 days for PayPal
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (e.g., different finish on downlight bezels or size of bathroom mirror lights):

1. Follow the standard return process
2. Clearly state your desired replacement item in your initial email
3. We’ll ship the replacement once the original item is received
4. Price differences will be charged/refunded as applicable

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange for a replacement or refund at no additional cost
• In some cases, we may ask you to return the item using a prepaid shipping label

Our Commitment to You

As specialists in premium lighting solutions since 2005, we stand behind every bathroom lighting system, commercial downlight, and kitchen plinth light we sell. Our policies reflect our dedication to your complete satisfaction with both our products and service.

For any questions about shipping or returns, please contact our York-based customer service team at [email protected] or +44 (0)1904 XXXXXX.