Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website and services are available only to individuals who:

• Are at least 18 years old
• Reside in our service areas (excluding Asia and certain remote regions)
• Use the site for legitimate purchasing purposes

1.2 Intellectual Property

All content on our website, including:

• Product designs and specifications
• Branding and logos
• Photography and product descriptions

are the exclusive property of LightStyle Lamps and protected by intellectual property laws. Unauthorised use may result in legal action.

2. Product Information

2.1 Product Range

We specialise in premium lighting solutions including:

• Bathroom lighting systems (ceiling lights, mirror lights, shaver lights)
• Commercial downlights and accessories
• Kitchen lighting (cabinet lights, plinth lights)
• LED ceiling lights and pendant lights

2.2 Product Accuracy

While we strive for accuracy:

• Product images may vary slightly due to screen settings
• Technical specifications are subject to change without notice
• Some products may require professional installation

3. Orders & Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• Your order constitutes a binding contract once accepted

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We never store your full payment details.

3.3 Pricing

All prices:

• Are in GBP (£)
• Exclude applicable taxes/duties for international orders
• May change without notice (existing orders unaffected)

4. Shipping Policy

4.1 Delivery Options

We offer:

• Standard Shipping (£12.95) – DHL/FedEx, 10-15 business days
• Free Shipping – EMS, 15-25 business days (orders over £50)

4.2 Delivery Responsibilities

Customers must:

• Provide accurate delivery information
• Pay any applicable customs charges
• Inspect deliveries immediately for damage

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused products in original packaging
• Items with all tags and documentation
• Products showing no installation attempts

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Opened strip light accessories
• Custom-configured commercial lighting
• Products with removed safety seals

5.3 Return Process

To initiate a return:

1. Contact [email protected] within 15 days
2. Receive return authorization
3. Ship to our York address using trackable service

5.4 Refunds

Refunds:

• Processed within 5 business days of receipt
• Issued to original payment method
• Exclude original shipping costs (unless our error)

6. Customer Responsibilities

6.1 Product Use

Customers must:

• Follow all installation instructions
• Use products only as intended
• Ensure compatibility with existing systems

6.2 Safety Considerations

For electrical products:

• Consult qualified electricians for installation
• Disconnect power before installation
• Never modify products or remove safety features

7. Liability Limitations

7.1 Product Liability

Our liability is limited to:

• The purchase price of defective items
• Replacement of damaged/faulty products

We’re not liable for:

• Improper installation or misuse
• Incidental or consequential damages
• Customs delays or import issues

7.2 Website Use

We’re not responsible for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party links or content

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance.

8.3 Contact Information

For questions:

LightStyle Lamps
21 Townend St, York, GB YO2U 5VR
Email: [email protected]
Phone: +44 (0)1904 XXXXXX